Privacy Notice
9. Personal data and privacy
This section is our privacy notice. We process personal data in accordance with the Law of the Republic of Armenia on the Protection of Personal Data (ՀՕ-49-Ն, 18 May 2015, as amended).
9.1 Who is responsible. Omno decides why and how your personal data is processed in connection with the Service, and is responsible for it. Contact us about your data at support@omno.am.
9.2 What we collect. (a) Account data — your email address (which we verify), your full name, your telephone number if you give one (we store it but do not verify it), your interface language, and, if you upload one, your profile picture; (b) Verification codes — the code we email you when you register or reset your password; (c) Preferences — your connector-type preferences and similar settings; (d) Charging and payment data — your Sessions (Charge Point, times, energy, cost), your OMNO Balance movements, top-ups, returns and receipts, and your OMNO Card identifier; (e) Device data — a device identifier for each device you sign in from, and basic technical information needed to deliver the App; (f) Location — if you give the App permission, your device's location, used to show you Charge Points near you; (g) Support correspondence — what you write to us and our replies. We do not collect your card number: card details are entered on the payment page of the bank or payment provider and are not visible to us. We do not send you SMS and do not use your telephone number for verification. We do not use your personal data for advertising.
9.3 Why we process it, and on what basis. We process your data to create and secure your account, to provide charging and to bill it correctly, to operate the OMNO Balance, to issue receipts and to keep accounting and tax records, to answer your questions and handle complaints, to prevent fraud and misuse, and to keep the Service safe and working. We do this with your consent, which you give when you accept these Terms and this notice, and to comply with the obligations placed on us by law.
9.4 Automated processes. The low-balance stop described in clause 4.7 and the minimum-balance check described in clause 4.4 are automated. They decide only whether a Session may start or must stop; they do not build a profile of you. If you believe an automated stop was wrong, write to support@omno.am and a person will review it.
9.5 Who we share it with. We share the minimum necessary with: our bank and payment providers (to take and return payments); our email delivery provider (to send verification and service messages); our hosting and infrastructure providers; the tax authority, where the law requires it; and our professional advisers. We may disclose data where the law obliges us to. We do not sell your personal data and do not share it for anyone else's advertising. If you want to know which providers we use, write to support@omno.am.
9.6 Where your data is stored. We use hosting and infrastructure providers, and some of them may be located outside the Republic of Armenia. If you want to know where your data is stored, write to support@omno.am and we will tell you.
9.7 How long we keep it. We keep your account data while your account exists. After your account is deleted we keep records of your Sessions and payments for as long as accounting and tax law requires us to keep them, and then delete them or remove your identity from them.
9.8 Your rights. You may ask us to tell you what data we hold about you and how we process it; to correct data that is wrong or incomplete; to destroy or block data that is no longer needed for the purpose it was collected for; to stop processing that is based on your consent, by withdrawing that consent; and to object to our processing. Write to support@omno.am. We answer free of charge and within the periods the Law sets. If you withdraw your consent, we delete the data concerned, except where we must keep it by law (see clause 9.7). You may also complain to the authorised State body for the protection of personal data in the Republic of Armenia and to the courts; write to support@omno.am and we will give you that body's current name and contact details.
9.9 Security. We protect your data with encryption in transit, access control, and internal confidentiality rules. Our systems are built not to log the contents of your requests. No system is perfectly secure; if a breach affects your data we will act as the law requires.
9.10 Marketing. While you have an account we send you service messages you cannot opt out of — for example verification codes, receipts, and notices under section 11. We send you marketing only if you have agreed to it, and you can withdraw that agreement at any time. We do not send marketing by SMS.
9.11 Children. The Service is not for people under 18 (clause 2.1). We do not knowingly collect the personal data of children. If you believe a child has given us personal data, write to support@omno.am.
10. Deleting your account
10.1 How to delete. Write to support@omno.am and ask us to delete your account.
10.2 What happens. We close your account: you can no longer sign in, your email address is removed from the account and replaced with a value that does not identify you, and your profile data is deleted. Any OMNO Card linked to your account is deactivated.
10.3 What we keep, and why. Your charging sessions and the financial records of your balance are kept as accounting records, without your name or email attached to them. We keep them because the law requires us to keep records of the services we supplied and the payments we received. We do not use them to contact you or to build a profile of you.
10.4 Money left in your balance is not lost. If your OMNO Balance is positive when your account is deleted, the amount is set aside and we return it to you. Write to support@omno.am to arrange the payment; we may ask you to confirm your identity.
10.5 Deleting is final. A deleted account cannot be restored. You may register again later with a new account, which starts with a zero balance.
13. Contact
Omno — operator of the Omno electric-vehicle charging network in the Republic of Armenia. Website: omno.am · Email: support@omno.am · Telephone: +374 55 11 91 41
Our full registered company name, state registration number, taxpayer number (ՀՎՀՀ) and registered address are provided on request — write to support@omno.am.
Questions about personal data: support@omno.am.
14. Map data
The in-app map is based on OpenStreetMap data — © OpenStreetMap contributors, licensed under the Open Database License (ODbL): openstreetmap.org/copyright.